Privacy Policy

Aesthene Aesthetics

At Aesthene Aesthetics, we protect and respect your personal information.

This Privacy Policy explains the types of information we collect from you, how we use it, how we share it with others, how you can manage the information we hold, and how you can contact us. You will always be able to opt out of receiving marketing communications from us. We will never send you unsolicited ‘junk’ emails or communications, nor will we share your data with any third parties who might. We do not sell your information to third parties; however, we work closely with selected partners who assist us in providing the information, products, and services you request.

Please note that the contents of this policy may change from time to time. Please review this page periodically to ensure you are comfortable sharing your information with us. We will contact you directly to notify you of any changes.

What Information Do We Collect?

We collect information about you when you use our website and visit our locations. This information does not personally identify you but helps us understand how you use our services and interact with us. We use this information to improve our services and make them more useful. The information we collect includes some or all of the following:

  • Name (including title)
  • Address
  • Phone number
  • Date of birth
  • Email address
  • Date and time of your visit
  • Treatments you receive
  • Courses you take
  • Pages you visit on our website and the duration of your visits
  • Your IP address
  • Your GPS location (where you have permitted access)
  • The internet browser and devices you are using
  • Cookie, pixel, or beacon data
  • The website address from which you accessed our site
  • Details of any transactions between you and us
  • Any information in correspondence you send to us

How do we use this information?

We will only process information necessary for the purpose for which it was collected. You always have the option to opt out of receiving marketing communications from us, and you can withdraw your consent or object to such communications at any time. We will never send you unsolicited “junk” emails or share your personal information with anyone else.

We may use or process your personal information in various ways. Here are the details:

If you have given us your consent, we may use and process your information to:

  • Contact you occasionally about promotions, events, products, services, or information that interests you.
  • Share your personal information with our recommended third-party partners so they can reach out to you with marketing information about their products and services. We will provide you with information about these third parties before you allow us to share your information with them.

You can withdraw your consent at any time by contacting us regarding any marketing messages you receive using the unsubscribe option included in those messages.

Contractual Performance

We may process your personal information when necessary to perform a contract with you and fulfil your orders, courses, purchases, and other transactions with our authorized partners or us.

Legitimate Interests

We may use and process your personal information for the following legitimate business interests:

  • To support customers with sales and other inquiries.
  • To respond to your correspondence and fulfil your requests.
  • To assist with aftercare services.
  • To understand customer needs better.
  • To analyse, evaluate, and improve our products and services, making your visits to our website more valuable and enjoyable. We generally use aggregated data from multiple users to keep your identity confidential.
  • To conduct market analysis and research, including contacting you with customer surveys, to gain deeper insights into our customers and provide tailored offers, products, and services that interest you. We will only send you marketing communications if you have consented or use the methods described above.
  • For service and product development purposes.
  • Sometimes, we may use automated methods to analyse, combine, and evaluate the information you provide. This helps us deliver a more personalized customer experience by tailoring our services and communications to your needs (for example, when your records indicate you may require additional services).
  • To promote our business, brands, and products and to measure the reach and effectiveness of our campaigns.
  • To send you marketing information occasionally after you’ve purchased a product or service, inquired, left items in your shopping basket, or expressed interest in other information. We will only contact you about our products and services as permitted by law, which you will appreciate. You have the right to object to receiving this information at any time.
  • To deliver targeted advertising online through social media and other platforms operated by third parties unless you opt-out. You may receive ads based on information we provide to the platform or because the platform identifies you as having attributes similar to those of individuals whose information it has received from us. For more information, please refer to the help pages on the platforms where you can see our ads.
  • To track and record when you have received, opened, or engaged with our website or electronic communications.
  • To administer competitions and promotions, you enter with us and distribute any prizes.
  • To efficiently and effectively operate our business’s administrative and technical aspects.
  • To verify the accuracy of the information we hold about you and to better understand you as a customer.
  • For network and information security purposes, to protect your information against loss, damage, theft, or unauthorized access.
  • To comply with your requests regarding your rights (for example, if you ask us not to contact you for marketing purposes, we will keep a record of your request on our suppression lists).
  • To inform you about updates to our terms and conditions and policies.

We may need to process your personal information to comply with our legal requirements.

Vital Interest

How Do We Share This Information?

We do not sell your information to third parties. However, we work closely with third-party suppliers who assist us with business activities.

We may occasionally disclose your information to the following categories of companies or organizations that handle services on our behalf: direct marketing communication agencies and consultants, market research and analytics service providers, and our legal and other professional advisors.

We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and protect your information as we do. We only disclose the personal information necessary for them to provide the services they are carrying out on our behalf. We will aim to anonymize your information or use aggregated, non-specific data sets whenever possible.

Due to the international nature of our business, your information may be processed or stored outside the EU. In such cases, we will ensure that appropriate safeguards are in place for the transfer and storage by applicable law.

Under certain circumstances, we may share your information with our parent company or other organizations within our Group to fulfil orders, handle transactions, address complaints, or provide services or information that you have requested.

How Long Do We Keep Your Information?

We will not hold your personal information in an identifiable format longer than necessary. Suppose you are a customer or have another relationship with us. In that case, we will keep your personal information longer than if we obtained your details regarding a potential future relationship.

If we have an established relationship with you (e.g., you are a regular customer), we will retain your personal information for six years following the end of our relationship. This period allows us to establish, bring, or defend legal claims.

If your personal information was collected following a request for information about any of our products or services, we will retain it for one year and six months from the date we collect that information unless we form a relationship with you during that time (e.g., you make a purchase). This period helps us develop a relationship with you.

The only exceptions to the retention periods mentioned above are as follows:

The law requires us to hold your personal information for a longer period or to delete it sooner.

  • If you raise a complaint or concern regarding a product or service we offer, we will retain your information for six years following the date of that complaint or query.
  • You exercise your right to have your information erased (where applicable), and we do not need to retain it for any legally permitted or required reasons (see further details on how you can manage the information we hold about you).

How Can You Manage the Information We Hold About You?

As an individual, you have the right to access the personal information we hold about you and to make corrections if necessary. You also have the right to withdraw any consent you previously provided and request that we erase the information we have about you. Furthermore, you can object to using your personal information when we process it based on our business interests.

Under data protection law, you possess several rights concerning your personal information. For most rights, we will need you to provide information to confirm your identity and, if applicable, to assist us in locating your personal information. Except in rare cases, we will respond to your requests within 30 days of receiving them, including any required identification documents.

Your rights include:

  • Requesting a copy of the information we hold about you.
  • Correcting and updating your information.
  • Withdrawing your consent (where we rely on it).
  • Objecting to our use of your information (where we rely on our legitimate interests), provided we do not have any ongoing lawful reason to continue using it. We will always respect your right to object to using your personal information for direct marketing.
  • Erasing your information (or restricting its use) as long as we do not have an ongoing lawful reason to continue using it.
  • Transferring your information in a structured data file (in a commonly used and machine-readable format) if we rely on your consent to use and process your personal information or if it relates to your contract.

You can exercise these rights or manage your information by contacting us using the details below:

Email: …

If you are dissatisfied, you can complain to the data protection regulator in Europe, particularly in the country where you work or live or where your legal rights have been violated. Below are the contact details for the Information Commissioner’s Office, the data protection regulator in the UK:

Post: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Call: 0303 123 1113

Email: casework@ico.org.uk